Privacy Policy
Last updated
October 17, 2026
Who we are
This policy explains how xTribe Inglewood LLC (“xTribe”, “we”), 231 S La Brea Ave, Inglewood, CA 90301, handles personal information that we collect through xtri.be, the xTribe iPhone app, our text messages and the coworking space.
Account details
We collect your name, your mobile number (required for sign-in) and, if you add one, your email address.
Profile photo
A profile photo is optional. We check it automatically for inappropriate content with Amazon Rekognition before it is stored. It is shown to staff at the door and front desk.
Student price
For the student price, we collect a school email address and verify it with a code.
Orders and balance
We keep your orders, bookings, memberships, tours, store-credit balance and transactions.
Payment details
Stripe collects and stores your payment card details. xTribe sees only the card brand, the last four digits and the expiry date.
Door access
We keep door access records: your codes, keycards and entries, through the building's UniFi access system.
Cameras
Cameras in the common areas record video and audio, as the Terms of Conduct explain. The recordings are not stored on publicly accessible servers.
Messages
We keep messages you send through the website chat or to xTribe's number, so we can answer you. The website chat is provided by OpenDesk, which Entropy1 hosts on entropy88.com. It records the page you were on when you send a message. If you are signed in, we link the chat to your account, using your account id, name and email address.
Device and technical data
We collect your IP address, which we use for security and rate limiting, your browser or app version, and, once you turn on notifications, your push token. Our Cookie Policy covers cookies.
How we use it
We use your information to run accounts and sign-in, take payments and refunds, issue door access, send texts, push notifications and receipts, provide support, keep the space and the service secure and prevent fraud, and meet legal and tax duties.
Marketing
We send optional marketing messages only with your consent. You can stop them at any time in the app’s notification settings or with the unsubscribe link. Replying STOP to a text stops all texts from xTribe’s number, including sign-in and door codes.
Who we share it with
We share information with service providers only, so they can do their job for us. They are Entropy1 (the platform that runs accounts, bookings and payments for xTribe, and that hosts our website chat, OpenDesk, on entropy88.com), Stripe (payments), Twilio (text messages and email), Amazon Web Services (hosting, storage and photo moderation), Apple (push notifications and Apple Pay) and Ubiquiti UniFi (door access). We also share information with authorities when the law requires it.
No sale or sharing
We do not sell personal information, and we do not share it for cross-context behavioral advertising. There are no third-party analytics or advertising trackers on our site or app.
How long we keep it
We keep your information while your account is open. Surveillance recordings are overwritten on a rolling basis.
Deleting your account
You can delete your account from the app or the website once any membership, lease, future paid bookings and store-credit balance are settled. That closes the account, removes or anonymizes your profile data, and ends your sign-ins and door access. We keep only what the law requires, such as orders, receipts and payment records for tax and accounting.
Your California rights
If you are a California resident, you have the right to know and access the personal information we hold about you, to delete it, to correct it, and to opt out of its sale or sharing (we do neither). You can also ask us to limit the use of sensitive personal information, which we use only as needed to provide the service. We will not treat you differently for using these rights.
Making a request
Email info@xtri.be. To protect your account, we verify the request with a code sent to the phone number or email on the account. An authorized agent may make a request for you.
Categories in the last 12 months
In the last 12 months we collected identifiers (name, mobile number, email, IP address, push token); customer and commercial records (orders, bookings, memberships, tours, store-credit transactions, and card brand, last four digits and expiry); visual and audio information (profile photo, surveillance video and audio); door access records; messages you sent us; and device and technical data. We collected it from you, from your use of the site, app and space, and from our service providers. We disclosed it only to the service providers named above, for the purposes described above.
Children
Our services are not directed to children. You must be 18 or older to hold an account.
Where it is stored
Your information is stored in the United States.
Security
We use reasonable security measures to protect your information, but no system is perfectly secure.
Changes to this policy
We will post any changes here with a new date at the top, and tell you by email or text about material changes.
Contact
xTribe Inglewood LLC, 231 S La Brea Ave, Inglewood, CA 90301. Email info@xtri.be.